C
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Central Coast businesses
to higher profitability,
reduced stress and
more freedom
Show Me The Solution
Growth and success for Central Coast businesses
Are you swamped with daily tasks, with no time to fix the problems that you know are impacting your personal well-being and your business operations ? Imagine the feeling knowing uconnec is working on your future success whilst you're focused on your daily success. What a partnership !
We're not a business coach service.
We're your local hands-on Tactical Change Partner who works with you to ensure rapid action is taken to resolve your profitability challenges quickly and efficiently.
About uconnec
Living on the Central Coast for 48 years has given me an appreciation for the uniquely beautiful region, genuine people and significant local business opportunities available.
My career has involved being a small business owner and working with large companies in Australia and overseas, with the common theme being the need for operational efficiency to increase profitability. The obvious difference is that a small business owner needs to be everything versus a large company having endless resources to draw upon.
This is why uconnec was created, to give Central Coast businesses someone to call upon when they need assistance with operating challenges. Our on-demand business support service focuses on having an ongoing relationship with our clients so uconnec can connect them with the solutions they need as their business grows. We use the same methodologies being used by large companies but have simplified them into practical & lean actions that deliver results quickly and efficiently.
Show me the solution
Contact us now so we can start supporting your business in addressing the challenges and taking advantage of the opportunities.
uconnec values
Trust
Our working relationships are built upon trust and being a trusted partner that our clients can rely upon.
Value return
Execution
Streamlined
Partnership
Our working relationship is a collaborative partnership; it’s based upon engagement, empowerment, and support to ensure collective success for all.
How it works
Consult Session
Within 24hrs we conduct an in-person meeting to talk about the challenges you're facing within your business.
This cost-free session allows us to get a better understanding of your business so we can suggest the right type of rapid action that will deliver on-time and on-budget results
Solutions Brief & Agreement
Within 36hrs of your initial contact we provide you a brief that includes:
- Scope of the agreed solution
- Estimated time to implement the solution
- Estimated cost of the solution
Upon agreeing to the brief, we then issue a Statement of Work that covers everything being done.
Let's Get Started !
With the paperwork done, we get started quickly to resolve the problems.
We manage the end-to-end project through our online/mobile portal which provides you with a chronological view of progress, actions and deadlines. This provides you with complete transparency over whats been done and when it was done.
Some of the wayswe can help
People
- Development & Coaching Support
- Training & Mentoring Support
- Value Alignment (individual & business)
- Team Roles & Responsibilities
Customer
- Customer Satisfaction Analysis (CSAT)
- Net Promoter (NPS) Implementation
- Mystery Shopper Reporting
- Customer Experience Mapping
- Customer Needs Analysis
Process
- Business Process Framework
(Designing your system) - Business Process Audit
(existing process performance review) - Document Business Process
(support & guidance) - Process Audit Review
(Quantifying time & cost of your process)
Our Packages
- BuildTrack
Residential home build (new/reno) assistance to reduce cost, time and conflict - ChangeAssist
We provide structured coaching to help 'you' make & embed individual change - ProcessConnect
We map and document your business process to boost your profitability
Performance
- Metrics and Targets
(creating your benchmark) - Sales & Service Programs
(driving your excellence) - Reward and Recognition Programs
(celebrating your success)
Risk
- Risk Introduction Training
(educate & inform)
Identify & Review Risk
(People, Brand, Ways of Working) - Business Continuity Planning - BCP
(future proofing) - Risk Plan (Assess & Mitigate)
Technology
- Technology Needs Analysis
(Do you have what you need?) - Introducing AI to your business
(plan, prepare & implement) - Website (new or uplift)
- Task Management
(automate your process)
Culture
- Business DNA Design
(Designing the culture you want) - Time for a Refresh
(review and uplift your existing culture)
Change
- Managing Change
(proven method that achieve success) - Team Adaptability Training
(building resilience before change) - Your Change Framework
(design how your business manages change)
Marketing
- Branding vs Business
(define and build your identity) - Campaign Support
(design, create & launch) - Merchandising Services
(elevating brand visibility)
Strategy
- Define your Strategy
(planning the future) - Tactical-Strategic Alignment
(today's actions supporting future success)
Communication
- Customer Communication
(strengthen your relationships) - Team Communication
(increase team efficiency) - Leadership Communication
(inspire & motivate)
Show me the solution
Contact us now so we can start supporting your business in addressing the challenges and taking advantage of the opportunities.
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